What is a non-urgent repair?
A non-urgent repair is any defect or maintenance issue that does not pose an immediate threat to health, safety, or the habitability of the property. Examples include a leaking tap that doesn't affect water supply, a broken clothes line, a faulty dishwasher, cracked tiles, or a stuck door handle. These are distinguished from urgent repairs (burst pipes, flooding, no hot water, electrical faults) which require immediate action.
How to make a repair request — the right way
Always make repair requests in writing. This creates a paper trail that is essential if the dispute escalates. Your written request should:
Even if you first report a repair verbally or by phone, follow up immediately with a written message. Something like 'As discussed today, I am writing to formally request...' preserves the timeline and creates a record.
- •Describe the problem clearly and specifically
- •State where in the property the issue is
- •Attach photographs where possible
- •Request confirmation of when the repair will be carried out
- •Be sent by email (preferred) or registered post
Timeframes by state
There is no universal legal timeframe for non-urgent repairs across Australia — the common standard is 'within a reasonable time', which typically means 14–28 days depending on the state and the nature of the repair:
| State | Timeframe | Notes |
|---|---|---|
| NSW | Within a reasonable time | Courts have interpreted this as around 14 days for most repairs |
| VIC | 14 days (urgent) / reasonable time (non-urgent) | Reasonable time varies by severity |
| QLD | Within a reasonable time | RTA recommends making requests in writing |
| WA | Within a reasonable time | Generally 14–21 days for non-urgent items |
| SA | Within a reasonable time | Typically 14–28 days depending on nature |
| ACT | Within a reasonable time | Often interpreted as 14 days |
| TAS | Within a reasonable time | Follow written notice process |
| NT | Within a reasonable time | Document all requests in writing |
What if there's no response?
If you don't receive a response or a repair booking within a reasonable time after your written request, send a follow-up. Give a specific deadline in your second notice — for example, 'If this is not addressed by [date], I will contact NSW Fair Trading / the RTA / Consumer Affairs Victoria for assistance'. This shows you are acting reasonably and gives the landlord a final opportunity.
Keeping records
Every repair request, response, and repair visit should be documented. Photograph the defect before and after repair. If trades people visit, note the date, what they did, and whether the problem was resolved. This documentation is vital if a bond dispute arises — you can show that damage was reported during the tenancy and either repaired by the landlord or pre-existing.
This guide provides general information based on current Australian tenancy legislation. It is not legal advice. Always verify with the relevant state tenancy authority or a qualified professional for your specific situation. Last verified: January 2026.