Tribunals are informal — don't be intimidated
State tenancy tribunals are designed to be accessible to self-represented parties. The proceedings are less formal than a court — there is no requirement to address the tribunal member as 'Your Honour', you can speak in plain language, and most hearings for tenancy matters are completed within 60–90 minutes. The tribunal member's job is to hear both sides and apply the law fairly.
Before the hearing — preparation
Preparation is the most important part of a successful tribunal appearance. Before your hearing:
- •Organise your documents chronologically (lease, condition reports, correspondence, photographs, invoices)
- •Prepare a one-page summary of your case — the key facts, what you're seeking, and why
- •Make three copies of every document: one for you, one for the tribunal, one for the other party
- •Know the specific legal provision you are relying on (e.g., 'Section 64 of the Residential Tenancies Act 2010 (NSW)')
- •If witnesses will attend, ensure they know when and where to appear
On the day
Arrive 15–20 minutes early. Check in with the registry and confirm your hearing time and room. If the other party offers to settle in the corridor before the hearing, take the offer seriously — a negotiated outcome saves time and avoids the uncertainty of a decision. If you settle, confirm it in writing with tribunal staff.
Dress presentably — not formally, but neatly. You don't need a suit, but first impressions matter. Bring water and a pen. Turn your phone to silent.
During the hearing
The hearing typically follows this order: the applicant (person who applied) presents their case first, then the respondent. The tribunal member may ask questions of either party at any point. You may address the tribunal directly or refer to your documents. Keep your presentation factual and focused — personal attacks and emotional arguments are less effective than evidence.
Most tenancy tribunals do not use formal rules of evidence. Hearsay, photographs, and text messages are all admissible. Just ensure your documents are organised and legible.
The decision
Some tribunals give their decision on the day; others issue a written decision within 1–4 weeks. The decision is legally binding on both parties. If you win and the other party does not comply, you can return to the tribunal to enforce the order. If you lose, there is generally a right to appeal — but appeal grounds are limited (usually an error of law, not just disagreement with the outcome).
If you can't attend in person
Many tribunals now offer telephone or video hearings for straightforward disputes. Apply for this option when you file your application, or as soon as you know you can't attend in person. This is particularly useful if the property is interstate or if you have accessibility requirements.
This guide provides general information based on current Australian tenancy legislation. It is not legal advice. Always verify with the relevant state tenancy authority or a qualified professional for your specific situation. Last verified: January 2026.